Help Center
WorthBook Support
Questions about setup, privacy, Smart Entry, or Pro Lifetime? Reach the team or browse the guides below.
Direct Help
Email The WorthBook Team
We typically reply within 1–2 business days. Include your device model, OS version, and a short description of the issue so we can help faster.
Quick Guides
Common Support Topics
Start here for the answers people ask most often.
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Getting Started
Add your accounts, set your base currency, then log a few transactions. Your Safe To Spend and net worth update from the balances and schedules you enter.
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Privacy & Data
Your financial records stay on your device. WorthBook does not sell personal and sensitive user data, show ads, or track you across apps. Delete local data in the app or by uninstalling; email support for deletion of support records. See the Privacy Policy and User Privacy Choices.
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Restore Purchases
If you reinstall WorthBook or switch devices on the same store account, use Restore Purchases in the Pro screen. Purchases are tied to your Apple ID or Google Play account.
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Smart Entry
On supported devices, use on-device AI to describe a transaction or bill in natural language. Review the draft before saving—nothing posts without your confirmation.
How do I contact WorthBook support?
Email louisesalas08@gmail.com with your device model, OS version, and what you expected versus what happened. Screenshots help when something looks wrong on screen.
I bought Pro Lifetime but features are still locked
Open WorthBook, go to Pro, and tap Restore Purchases while signed into the same Apple ID or Google Play account used for the purchase. If it still fails, email support with your store receipt or order ID.
Does WorthBook connect to my bank?
No. WorthBook is manual and local first. You control every balance. It can recognize many Philippine financial institutions for easier organization, but it never logs into your bank.
Where is my data stored?
Your financial records stay on your device. Uninstalling the app may remove local data, so export or back up anything you need to keep before deleting WorthBook. WorthBook does not create a cloud account for your ledger. Details are in the Privacy Policy.
How do I delete my data?
Delete records in the app, or uninstall WorthBook to remove local app data from that device. For support emails or other records we hold outside the local ledger, email louisesalas08@gmail.com with the subject “Data Deletion Request.” See Delete Your Data.
How does App Lock work?
App Lock secures WorthBook with Face ID, fingerprint, or a passcode using your device’s on-device authentication. Biometric data is handled by your device operating system and never leaves your device. If biometrics are unavailable, you can use your passcode.
Smart Entry is unavailable on my device
On-device AI and local receipt scanning depend on your device capabilities. Other Pro tools remain available across supported app platforms even when Smart Entry is not.
Which currencies are supported?
Free includes PHP and THB. Pro unlocks USD, EUR, SGD, JPY, GBP, AUD, HKD, and CNY with reference exchange rates. WorthBook connects to an external API only to update those rates — not to access your accounts or transactions.
Is WorthBook a subscription?
No. WorthBook includes free functionality and offers Pro Lifetime as a one-time purchase with no recurring billing. Store pricing follows your App Store or Play Store region.
Are forecasts financial advice?
No. Cash flow forecasts, goal estimates, and debt payoff projections are deterministic estimates from your current balances and dated schedules. They are not financial advice or guaranteed outcomes.
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